11711 Livingston Road Fort Washington, MD 20744 | 301-292-7000 | Employee Inclement Weather Policy

Reporting a concern

HOW TO REPORT A CONCERN

Fort Washington Medical Center welcomes feedback from our patients and investigates each report and complaint thoroughly in order to evaluate whether changes in practice are indicated. If you have concerns about patient care or safety in our hospital, please contact:

Attention: Director Risk Management

Tel: 301-203-2230

Email: communications@nexushealth.org

Message are checked on this telephone line Monday – Friday 9:00 am to 5:00 pm.
If you have an emergent issue, please call the main hospital at 301-292-7000.

External regulatory agencies also field complaints on our behalf, relay the details received to the hospital and evaluate the adequacy of the hospital’s response to the complaint.

The Hospital does NOT take disciplinary or punitive action when an employee, physician, or other individual who provides care, treatment, and services reports safety or quality-of-care concerns to The Joint Commission or other external agency.

Maryland Office of Health Care Quality

Online: Click Here

Telephone: (410) 402-8016 or (877)-402-8218

Mail:

Office of Health Care Quality
7120 Samuel Morse Drive
Second Floor
Columbia, MD 21046-3422
410-402-8015

The Joint Commission

Online: Click Here

Phone: 800-994-6610

Fax630-792-5636

Mail:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181