Quality and Safety

How to Report a Concern

Fort Washington Medical Center welcomes feedback from our patients and investigates each report and complaint thoroughly in order to evaluate whether changes in practice are indicated. If you have concerns about patient care or safety in our hospital, please contact:

Joanne Adams (Director Risk Management)

Tel: 301-203-2230

Email: jadams@nexushealth.org

External regulatory agencies also field complaints on our behalf, relay the details received to the hospital and evaluate the adequacy of the hospital’s response to the complaint.

The Hospital does NOT take disciplinary or punitive action when an employee, physician, or other individual who provides care, treatment, and services reports safety or quality-of-care concerns to The Joint Commission or other external agency.

The Maryland Office of Health Care Quality

Online: https://fs30.formsite.com/OHCQ/OnlineComplaintForm/index.html

Telephone: (410) 402-8016 or (877)-402-8218

Mail:

Office of Health Care Quality
Spring Grove Center
Bland Bryant Bldg.
55 Wade Avenue
Catonsville, MD 21228

The Joint Commission

Online: https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx

Phone: 800-994-6610

Fax: 630-792-5636

Mail:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Hear it from Our Patients

Jody Beard has suffered from knee pain for many years. Not anymore, thanks to knee replacement surgery through the Fort Washington Medical Center Joint Replacement Program.
This surgery has changed my life. I no longer lay on shopping carts for support or agonize when walking on concrete. After two knee replacements, now I am all over the place. I’m walking around the school where I work without pain. My granddaughter says I don’t walk like a penguin anymore. I have my surgeon and the FWMC staff to thank for that!
~ Jody Beard