Quality and Safety

Patient Satisfaction

Fort Washington Medical Center is committed to advancing the health and wellness of our patients by delivering the highest quality, compassionate care to patients and their families.

We provide a variety of opportunities for patients and families to give feedback about their care. One important way that we hear the voices of our patients is through surveys like the national Healthcare Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey and our own Inpatient Survey.

In these surveys we ask our patients to tell us about their total experience – from the ease of finding someone to speak with to their confidence and trust in our nurses and physicians and how quiet their rooms were at night.

We use this information to set improvement priorities as we work to continuously improve the care we provide to our patients and families.

Our patient experience scores can be viewed by clicking on below link.

https://www.medicare.gov/hospitalcompare/profile.html#profTab=1&ID=210060&Distn=1.7&dist=25&loc=20744&lat=38.7478222&lng=-76.9988669

Hear it from Our Patients

Jody Beard has suffered from knee pain for many years. Not anymore, thanks to knee replacement surgery through the Fort Washington Medical Center Joint Replacement Program.
This surgery has changed my life. I no longer lay on shopping carts for support or agonize when walking on concrete. After two knee replacements, now I am all over the place. I’m walking around the school where I work without pain. My granddaughter says I don’t walk like a penguin anymore. I have my surgeon and the FWMC staff to thank for that!
~ Jody Beard